Terms of Service

1. Acceptance of Terms

By registering an account on ChatBiz ("the Platform"), you agree to be bound by these Terms of Service. ChatBiz is operated by ChatBiz Rwanda Ltd, a company registered in Rwanda. If you do not agree to these terms, do not use the Platform.

2. Description of Service

ChatBiz provides a WhatsApp Business messaging platform that allows businesses to send campaigns, manage customer conversations, deploy AI chatbots, and integrate messaging capabilities via API. The Platform operates through WhatsApp Cloud API provided by Meta Platforms, Inc.

3. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account. You must be at least 18 years old and represent a legitimate registered business.

4. Subscription and Payments

ChatBiz offers monthly subscription plans and a prepaid wallet system. By subscribing:

• Subscription fees are charged monthly and are non-refundable unless required by Rwandan law.
• Wallet credits are consumed as messages are sent and are non-refundable once used.
• Prices are in Rwandan Francs (RWF) and may change with 30 days notice.
• Payments via MTN MoMo, Airtel Money, or card are processed through licensed payment providers.
• Failure to pay may result in service suspension.

5. Acceptable Use

You agree NOT to use ChatBiz to:

• Send spam, unsolicited messages, or messages to contacts who have not opted in.
• Distribute illegal, harmful, fraudulent, or misleading content.
• Violate WhatsApp's Business Policy or Meta's Terms of Service.
• Impersonate any person or organization.
• Send messages related to illegal gambling, adult content, or regulated products without authorization.
• Attempt to hack, reverse-engineer, or disrupt the Platform.

Violation may result in immediate account suspension without refund.

6. WhatsApp Policy Compliance

All messaging through ChatBiz is subject to WhatsApp's Business Policy. You are responsible for ensuring your use complies with WhatsApp's policies. ChatBiz is not responsible for account restrictions imposed by Meta for policy violations.

7. Data and Privacy

ChatBiz collects and processes data as described in our Privacy Policy. You retain ownership of your business data and customer contacts. You grant ChatBiz a license to process this data to provide the service. You are responsible for obtaining consent from your customers before messaging them.

8. Service Availability

ChatBiz aims for high availability but does not guarantee uninterrupted service. Scheduled maintenance, Meta API outages, and other factors may affect availability. We are not liable for losses arising from service downtime.

9. Limitation of Liability

ChatBiz's liability is limited to the amount paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost profits or data.

10. Termination

You may cancel your account at any time. ChatBiz reserves the right to terminate accounts that violate these Terms. Upon termination, your data will be retained for 30 days then deleted, except where retention is required by law.

11. Governing Law

These Terms are governed by the laws of the Republic of Rwanda. Any disputes shall be resolved in the courts of Kigali, Rwanda.

12. Contact

Questions about these Terms? Contact us at legal@chatbiz.rw